SPEAKING

Managing Abrasive Behavior in the Workplace is a seminar designed for managers and HR professionals – available as a one-day in-person seminar or three two-hour webinar sessions.

Participants will:

• Gain insight into why employees behave abrasively
• Create a foundation of behavioral expectations for respectful conduct
• Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms
• Learn how to intervene calmly and confidently with abrasive employees
• Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks

More information: Managing Abrasive Behavior Seminar

Members of the Boss Whispering Institute are available to speak on a variety of topics related to abrasive leaders and workplace bullying intervention. For further information, please contact the Institute.

BACKGROUND: THE INSTITUTE’S FOUNDER

Dr. Laura Crawshaw received her master's degree in clinical social work from the Smith College School for Social Work and conducted postgraduate studies at the Seattle Institute for Psychoanalysis and the Harvard Community Health Plan.

She subsequently completed a second master's degree and her Ph.D. in Human & Organizational Systems at Fielding Graduate University. She founded the Executive Insight Development Group to coach abrasive leaders in 1994, and The Boss Whispering Institute in 2008.

With over thirty years' experience as a psychotherapist, corporate officer, executive coach, researcher, and author, Dr. Crawshaw is known as The Boss Whisperer®, focusing her research and practice on the reduction of workplace suffering caused by abrasive leaders.

Dr. Crawshaw is a member of the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, the British Psychological Society, the Harvard Business Review Advisory Council, the International Association on Bullying and Harassment at Work, and the International Coach Federation. She is also a Founding Fellow of the Institute of Coaching at McLean Hospital, a Harvard Medical School affiliate.